Questions families ask
Quick answers about sessions, funding, fees and what to expect. Can’t find your answer? Call (03) 8104 9051.
What does a therapy session look like?
Your first session focuses on assessment and goal setting, and we agree on the length and number of sessions then. Regular sessions usually include a check-in, then conversation, play or reflective art activities, and finish with reflection and closure.
How long is a session?
The initial appointment is generally 90 minutes. Regular sessions are 50 minutes of therapy plus 10 minutes to close, billed as one hour. Focus groups (up to 4 clients) and open studio groups (up to 6) run for 90 minutes.
Do I need a referral?
No. You can book directly. For Medicare rebates on psychology you need a Mental Health Treatment Plan and referral from your GP, psychiatrist or paediatrician.
Does my NDIS plan cover therapy?
NDIS funding can cover psychology, occupational therapy, speech pathology and art, play and music therapy, depending on your circumstances and plan goals. Your planner or support coordinator can confirm your funding, and our intake team can help.
How much does therapy cost privately?
Psychology is $252.99 per hour, clinical psychology $290.00, art, play and music therapy $193.99, and counselling $156.16. See Fees & funding for the full list.
What if I cannot afford therapy?
No one should go without support because of cost, and reaching out takes courage. Please call our team on (03) 8104 9051. We will listen with understanding and discretion, and talk through the options available to you. Through our partnerships with La Trobe University and the University of Melbourne, we can also offer low-cost sessions with students completing their clinical placements, under the supervision of our experienced clinicians.
Can I get a Medicare or private health rebate?
Medicare rebates apply to psychology and clinical psychology with a Mental Health Treatment Plan. Art, play and music therapy are not covered by Medicare, but you may be eligible for a rebate from your private health insurer.
What is NDIS early intervention?
Early intervention provides therapy to young children with disability or developmental delay, such as delays in language, motor skills, self-care, social skills, thinking, or emotional and sensory regulation. Starting early generally leads to better outcomes. Learn more.
What should I expect from therapy?
Therapy is a gradual process. The first session is about understanding where things are, not instant solutions. Your therapist will help break concerns into smaller, achievable steps, and you can discuss the plan and expectations at the parent consultation.
What is your cancellation policy?
We need 48 hours’ notice to reschedule or cancel without a fee. Late cancellations and missed appointments may be charged in full unless there are extenuating circumstances. Medicare does not cover cancelled appointments.
What about privacy and confidentiality?
Your information is protected. It is only shared with your consent, with someone who has legal authority, where the law requires it, or where there is a serious and immediate risk of harm. See our privacy page.
Can I change clinicians?
Yes. If you or your child do not feel connected to a therapist, you can change practitioners rather than stop therapy. Talk to your clinician, call reception, or ask for a referral elsewhere.
How can I give feedback?
Speak to your therapist, or email our directors at feedback@wonderfulmind.com.au.
Not sure where to start?
Tell our intake team what you are noticing. We will match your child with the right clinician, or a small team if they need more than one kind of support.